Cancellation Policies

Reservation can be changed or cancelled up to 30 days prior to arrival with a fee of 10% of total stay. No refunds within 30 days of arrival.

Age Restrictions

Guest must be 21 years or older in order to make reservations and someone 21 years or older must stay in the unit for the duration of the reservation. Violation of this policy may result in immediate cancellation of reservation without refund. A driver’s license and credit card with matching name is required for check-in.

Smoking

No smoking is allowed in the unit or in the screened porch. This applies to all legal smokable substances.
If you must smoke, do so outside. On the front landing/deck is ok but be sure windows to the unit are closed so smoke does not blow inside. Any evidence of smoking in the unit or screened porch area will result in a fine up to $500.

Pets & Service Animals

Different units have different pet policies, call for details. If you or one of your guests will be accompanied by a pet or service animal, you must notify us at the time of booking to confirm animals are allowed in the unit you have reserved. Additional fees apply for pets, and guest must adhere to terms of pet contract. If pet or service animal is not confirmed at time of booking, reservation is subject to cancellation without refund. If an unapproved animal is taken into the unit, a fee of up to $500 will be charged.

  • There is a non-refundable fee per pet
  • All pets must be crated anytime they are left alone in the unit
  • All pets must be leashed while outside of the rented unit
  • Failure to meet these restrictions may result in additional fees

Check In/Out Times

Check in time starts at 4pm. Check out time is 10am.

Our office hours vary seasonally. However, there is always a manager on call for emergencies. If you have an emergency during your stay, please call 417-332-1373.

Amenity Fee

Two days prior to arrival, you will receive an Amenities Pass and full check in instructions (including check-in GPS address, Vacation Rental Address, Wi-Fi password, and Door Code. Door code will not be active until 4pm on day arrival and will no longer work after 10am on day of departure.) You will check in at the Stonebridge Village Welcome Center, at which time they will ask to see your Amenities Pass and will charge you the Amenity Fee of $7 per vehicle, per day. They will give you a rear view mirror hang tag for each vehicle to allow passage through the guarded gates.

Unit Amenities

StoneBridge Resort supplies a “starter” pack of paper towels, toilet paper & bathroom toiletries (shampoo, conditioner, & soap). StoneBridge Resort does not supply any additional paper towels, toilet paper or bathroom toiletries should you run out. There are a couple of grocery stores within 2 miles of the property if you need additional supplies.

We do not provide any extra towels, sheets or any other linen. The rooms are stocked for the amount of people allowed in the unit. Housekeeping services are available for a fee upon request.

Pool Information

There are 3 outdoor pools available for guests to use. Pools are not heated and are open seasonally depending on the weather. Please be aware that we do not provide pool towels. The towels provided in your unit are not permitted to be taken outside of the reserved unit. You must bring your own towels for the pool, lake, etc.

BBQ Rentals

StoneBridge Resort has several Weber Spirit gas BBQ grills available to rent for $75 per stay, delivered to your unit with propane included. You must call us and ask to reserve one for your trip. Availability not guaranteed, cannot be delivered to all units. Call for details.

Pack-N-Plays

Pack and plays are available for $20 per stay. There is a limited supply therefore it is first come first serve.

Boat/RV/Trailer Parking

StoneBridge Village Property Owners Association does not allow parking of a recreational vehicle, motor home, camper, boat, trailer, unregistered vehicle (anything of which will not fit into a residential garage), or other vehicle not normally or customarily used for personal, or family transportation. Call us if you need a temporary short term approval to bring a trailer into the village for loading and unloading purposes. We also have a long list of nearby vehicle storage facilities if you need a place to park your trailer, boat, or RV.

Parties

The StoneBridge Village POA enforces a “No Party” rule. “Quiet Time” is from 10pm – 7am and outdoor activities are not allowed. Obnoxious, disrespectful, or Raucous groups may result in a call to local police, and a fine will be levied.

Early Check In / Late Check Out

If you want an early check in or late check out, call 417-332-1373 the morning of arrival / departure to see if the Housekeeping Team can fill that request. If they cannot grant an early check in and you arrive before 4pm, you are welcome to use the resort amenities while waiting. Please do not wait at (or in front of) the rental unit.